Custom Orders
How long does it take to make a custom order?

Generally speaking custom orders take 4-6 weeks to complete. If you have an urgent occasion we can work on a shorter time with a rush fee.

Are custom purchases final sale?

We are unable to accept returns or exchanges for anything custom made and require a deposit to make and order the raw materials.

How will I get my order?

Once your jewelry is complete we can arrange a pickup at our studio or we can send secure, signature required overnight shipping.

What kinds of jewelry can be custom made?

If you can dream it, we can build it! We'll work with you to build what you dreaming of.
Do you work with lab and natural stones?

Yes, we can create pieces made with lab grown or natural - whatever you prefer! We do not work with synthetic stones.

When will I get my order?

Custom orders generally take 4 weeks once we have an approved CAD design or wax model. You will receive updates at each step and can email for a status update at any time by emailing hello@her-haus.com.

Loose Stones
How long does it take for loose stones to ship?

Stones usually ship 3-7 days after your order is placed. you will immediately receive a confirmation and then tracking when it ships.

Can I get a refund for loose stones?

We are unable to accept returns or exchanges for any loose stones once delivered.

How will I get my order?

You'll receive tracking 3-7 days after you place your order. You may request overnight or accelerated shipping at checkout.
What kinds of loose stones can be purchased?

You can shop natural or lab grown diamonds, as well as fancy colored diamonds and natural gemstones.

Do you work with lab and natural stones?

Yes, we sell both lab grown and natural - whatever you prefer! We do not sell synthetic stones.

Drops & In stock Gems
How long does it take to receive loose stones?

Stones usually ship 3-7 days after your order is placed. You will immediately receive a confirmation and then tracking when it ships.

Can I get a refund on in stock gems and jewelry?

We are unable to accept returns or exchanges for custom-made items or for pieces featuring natural diamonds or natural gemstones.

If your order includes a lab-grown in-stick diamond, you may request a return within 7 days of delivery. All items must be sent back in their original packaging. Once the return is received and inspected, we will issue a refund minus shipping costs. Please note that return shipping is the customer’s responsibility.
How will I get my order?

You'll receive tracking 3-7 days after you place your order. You may request overnight or accelerated shipping at checkout.
Do you sell lab and natural stones?

Yes, you can shop natural or lab grown diamonds, as well as fancy colored diamonds and natural gemstones.

Made to order
How long does it take for made to order to ship?

You will immediately receive a confirmation upon order and then tracking when it ships. Made to order pieces are between 2 to 4 weeks to produce and ship. If you have any issue or questions about your order, please email hello@her-haus.com.

Can I get a refund for made to order items?

If you email us to cancel your order within 24 hours, we will process a full refund.

After 24 hours the stone sourcing and manufacturing process has begun and refunds are not permitted.

We aim to have a 100% satisfaction rate so please email hello@her-haus.com with any concerns.

How will I get my order?

You'll receive your full insured tracking via email. You may request overnight or accelerated shipping at checkout. If you do not see a suitable shipping option, please email us hello@her-haus.com.