☺︎ Happiness Guarantee

We want you to be thrilled with your purchase and confident in the quality of our craftsmanship.

If you are not completely satisfied with your jewelry, please contact us within 7 days of delivery. Our priority is to find a solution that works for you, which may include resizing, repair, modification, exchange, or store credit.

Because our pieces are high-value and often made to order, we do not offer refunds. We are committed to working with you to resolve any concerns and ensure you are satisfied with your purchase through the options outlined above.
Our Promise

We stand behind the quality and craftsmanship of every piece we sell. If there is a manufacturing defect or workmanship issue, we will repair, replace, or otherwise remedy the issue at our discretion.

If you have any issue or questions about your order, please email hello@her-haus.com.

Return, Exchange & Store Credit Eligibility

Items approved for return must:

  • Be returned within the approved return window
  • Be in original, unworn condition
  • Include all original packaging, certificates, and documentation
  • Show no signs of damage, alteration, resizing, or misuse after delivery

We reserve the right to deny returns that do not meet these requirements.
Exclusions

The following are not eligible for return, exchange, store credit, or refund unless required by law:

  • Custom, personalized, engraved, or made-to-order items
  • Special-order gemstones
  • Final sale items
  • Completed sizing, modification, or repair services
  • Items altered by anyone other than us
  • Loss, theft, or damage after delivery
Shipping & Insurance

Shipping charges, insurance fees, duties, taxes, customs charges, and other third-party costs are non-refundable.

Customers are responsible for approved return shipping and insurance costs unless otherwise agreed in writing.

We strongly recommend insuring return shipments for their full replacement value. We are not responsible for items lost, stolen, or damaged during return transit.
Abuse Prevention

We reserve the right to refuse service, limit returns, deny refunds, or close accounts where we believe a customer is abusing our policies, engaging in fraudulent activity, or making excessive return requests.