Grown Diamond FAQ's
What are lab-grown diamonds?
Lab-grown diamonds, also known as cultured diamonds or synthetic diamonds, are diamonds that are created in a laboratory using advanced technologies that simulate the natural diamond-growing process. These diamonds have the same chemical and physical properties as mined diamonds, but are created in a more environmentally friendly and ethical manner.
How are lab-grown diamonds made?
Lab-grown diamonds are made using one of two methods: High Pressure High Temperature (HPHT) or Chemical Vapor Deposition (CVD). The HPHT method involves subjecting a small diamond seed to high pressure and high temperature in the presence of a carbon source, while the CVD method involves growing a diamond layer on a substrate using a gas mixture.
Are lab-grown diamonds real diamonds?
Yes, lab-grown diamonds are real diamonds. They have the same chemical and physical properties as mined diamonds and are made of pure carbon, just like natural diamonds.
Are lab-grown diamonds cheaper than mined diamonds?
Generally speaking, lab-grown diamonds are more affordable than mined diamonds. This is because they are easier and more cost-effective to produce, and do not require the same complex and expensive mining and distribution processes as natural diamonds.
Do lab-grown diamonds have inclusions?
Yes, lab-grown diamonds can have inclusions, just like natural diamonds. However, because they are created in a controlled environment, they are typically cleaner and have fewer inclusions than mined diamonds.
Can you tell the difference between a lab-grown diamond and a mined diamond?
It can be difficult to tell the difference between a lab-grown diamond and a mined diamond with the naked eye. However, trained gemologists can use specialized equipment and techniques to distinguish between the two.
Are lab-grown diamonds ethical?
Yes, lab-grown diamonds are ethical. They are produced using sustainable and responsible practices that do not contribute to human rights abuses, environmental damage, or the trade in conflict diamonds.
Custom Jewelry FAQ's
What is custom diamond jewelry?
Custom diamond jewelry is jewelry that is designed and created specifically for you, based on your unique preferences and specifications. This allows you to create a one-of-a-kind piece of jewelry that perfectly reflects your personal style and taste.
How is custom diamond jewelry made?
Custom diamond jewelry is made in house. We work closely with you to create a design that meets your hopes and dreams. We may use a combination of handcrafting techniques and computer-aided design software to bring the design to life. We can also welcome you to provide reference images of things you're inspired by or would like to recreate.
Can I provide my own diamonds for custom jewelry?
At this time we cannot work with stones provided by you but we can work with you to hand select stones and custom set them.
How long does it take to make custom diamond jewelry?
Stones typically arrive within one week to two weeks after selection and take an additional week to set. When you order with us we will provide more exact timeframes for each part of the process. Rush processing is available for an additional fee. Please email us to get started with a rush order: hello@heilunhouse.com.
Can I rush a custom order?
Rush processing is available for an additional fee. Please email us to get started with a rush order: hello@heilunhouse.com.
Overnight Fedex shipping is available for $150.
How much does custom diamond jewelry cost?
The cost of custom diamond jewelry can vary widely depending on factors such as the complexity of the design, the quality of the diamonds used, and the amount of time and labor required to create the piece.
Earring settings start at $550. Rings start at $850 and tennis bracelets can be found here.
Please email us for a custom quote: hello@heilunhouse.com.
Can I make changes to the design after it has been started?
This depends on how far along the design process has progressed. If we have already started setting the piece, it may not be possible to make major changes without significant additional cost.
However, we are willing to make minor modifications to the design as needed to ensure you are 100% satisfied with the final product. We can also do this without incurring an additional cost if the stones setting process has not begun and the design does not require additional gold for the setting.
Is custom diamond jewelry a good investment?
The value of custom diamond jewelry can vary depending on the quality of the diamonds used and the overall design and craftsmanship of the piece. While it is not typically considered a financial investment, custom diamond jewelry can hold significant sentimental and emotional value for the owner. If you follow the markets you can also see that precious metal value goes up and down over time. Gold, silver and platinum can be a great store of value over time.
Orders & Shipping FAQ's
What payment options are available?
For non diamond stones you can checkout on our website using a credit card, debit card, or Paypal.
All custom diamond orders are paid via wire or Zelle after your stone selection appointment.
All diamonds and custom jewelry ship next day via Fedex for a flat rate of $150.
If you would like to pay with crypto currency, please send us an email hello@heilunhouse.com.
How long does it take for my order to be processed and shipped?
Ready to ship items are shipped within 3 business days and you will receive an email with all the pertinent tracking information.
For custom diamond orders we will update you when the stones arrive, when the setting is complete, and when the item ships to you via email. The shipment to you will come next day air with a signature required. Custom orders generally ship within one to two weeks after the design is complete.
How can I track my order?
All order confirmations will include your tracking information. Check your email and if you have any questions or concerns, email hello@heilunhouse.com.
What shipping methods are available?
You can select from UPS or Fedex next Day with signature.
Will my item require a signature upon delivery?
Custom orders shipped next day air will require a signature.
Refunds & Returns
Due to the custom nature and specificity of our items refunds are not permitted.
All sales are final.
Do you offer order protection?
Yes, all customers have the option to add Route to their cart.
Click here to see their entire insurance policy. Click here for more information.
Heilun House is not responsible for lost or stolen packages.
Route is offered for all orders up to $1500.
For additional safety and control, customers have the option to purchase overnight shipping from Fedex that requires a signature at delivery for $150 at checkout.
Engagement Under $2k
Check out our price comparison tool that shows exactly what an engagement ring under $2000 looks like.